• author
    • Donald Sanders

    • October 13, 2015 in Columnists

    Caveat emptor — let the buyer beware, especially at this place

    Have you ever had a thorn in your ass? Every little movement, every little thought makes it dig a little deeper sending a shot of pain all the way to your brain. Some people say they “Have a stick in my craw!” Another saying that fits here is “Whatever can go wrong, will go wrong.”

    There are plenty of other idioms that will fit right in with what my ass is feeling right now like:

    • Fair suck off the sauce bottle.
    • Rude awakening.
    • Band-Aid on a bullet wound.
    • Wake up call.
    • Walking on broken glass.

    I think you can understand by now that something is not right in my little world. Here is the fateful story just exactly like it happened.

    July 13th was a beautiful Monday. I needed to go and water trees down at the City of Winters Nature Park, which seems to be my routine these days. I opened my truck door and the first thing I saw was a hole in my seat, so I decided to drive a block to the place where you buy stuff for trucks. I can’t tell you the name of the place, but its initials are “Napa Auto Parts.”

    I walk into the place like I usually do and tell the salesman I need some seat covers. Okay, the salesman gets on the computer and I tell him I have a Ford F-150 Heritage XLT, 2004. We look and look, but there are so many seat covers that we decide that we should go out and actually look at my truck seats to be sure to get the right covers. The salesman says, okay, you have a 50 – 50 split high back, 40 – 60 cushion and a fold down console. He was exactly right, 100%.

    Back in to the computer we go and the salesman tells me the cost will be $268.26 because they are special made. I didn’t like the price much but I like the hole in my seat even less. So I say, “Okay” and hand him my debit card. He says, “It will be a couple of weeks for delivery.” So I say, “Okay.”

    Fast forward a couple of weeks to August 1. In the middle of the night, some dumbass hits my truck, totaling it out and then drives off into the night. So, now I no longer have the truck, so I don’t need the seat covers. You follow me so far?

    Okay, not even two days later, I get a call from Napa Auto Parts telling me that my seat covers have arrived. So now I’m thinking to myself, “Oh crap, what am I going to do with these damn seat covers?” I don’t even have the damn truck anymore.

    So, I go down to Napa Auto Parts and tell them I don’t need the seat covers because I don’t have the truck anymore. “Well” they said “Since the seat covers were special made for your truck we cannot take them back.” Now, I don’t like this much, but I ordered them so I suck it up and accept the loss.

    Now the Napa Auto Parts guy hands me the seat covers and to my surprise they are not even what I ordered. Now I have seat covers for a truck I no longer have but they never would have fit anyway.

    Somehow the seat covers were no longer for a 50 – 50 split high back, 40 – 60 cushion and a fold down console but were for a super crew 40/20/40 bench seat w/covered fold down console with adjustable headrest.

    The success of a business undertaking largely depends upon the efficiency of its salesman. In the modern age of cut throat competition, a person possessing desired qualities can prove to be a successful salesman. There is no denying the fact that salesmen are made and not born. He should possess the full knowledge about the product so that he may properly answer the questions of the customers at the time of sale. The buyer depends to a great extent on the salesman, especially in case of a new product.
    The salesman at Napa Auto Parts ordered the wrong seat covers even after looking directly at my seats. I am now stuck with seat covers I did not order and I don’t think this is fair. There is only one thing I can do and that is to never, I mean never set foot in Napa Auto Parts again. I can only warn you to do the same.

    Napa Auto Parts sucks!

      • Ralph

      • October 13, 2015 at 11:44 am
      • Reply

      You have me on your side and I will tell my friends…and family….

      • Valerie engelman

      • October 13, 2015 at 2:49 pm
      • Reply

      No way! Go back and let the owner know this guy screwed the order, and demand a refund. I’ll call him if you like.

      • Madgew

      • October 14, 2015 at 11:41 am
      • Reply

      I will call too. Go back, they need to eat the charge.

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