Let me throw Chevron gas on this fire
by Gary Huerta
Sent via Fax on 9/7/12
Yesterday, I discovered one of your employees tried to steal nearly $150 from me.
I was on my way to Ben Lomond as part of my vacation, when my trip was interrupted by three small words flashing on the gas pump.
Call Card Issuer.
“Damn”, I muttered to myself. “The satellite link to Wells Fargo must be down.” That could be the only rational explanation for why my ATM card wasn’t able to process the purchase. I have plenty of money in my checking account and the card worked fine yesterday.
Without much thought, I whipped out my American Express card out, shoved it in and out of the pump’s magnetic slot and filled my bike.
Before getting on my bike, I decided to give my bank a call just to make sure there wasn’t some sort of problem. Much to my surprise there was a problem.
My bank had deactivated my card. Not because of anything I did. It seems that one of your Chevron employees at the service station located at the remote corner of Jolon Road and Pine Canyon Road just outside of King City, California made several attempts to help himself to the money in my bank account.
What I didn’t know when I put your product into my bike was that I was inadvertently granting your employee access to use my bank card as his own personal cash fund. Your employee attempted to charge my card a total of four times. Three charges were for the duplicate amount of $7.69. The fourth attempted charge was for $125. Fortunately, my bank recognized the anomaly and shut the card down before your employee could allegedly begin helping himself to my hard-earned money.
When the customer service representative for the bank told me about the fraudulent charges I was at first ashamed of myself for being stupid enough to leave an electronic trail, which someone like your employee could use for his own illegitimate gain.
I then spent the next 90 minutes of my vacation looking for a Wells Fargo and getting the card replaced. Once I completed that task, I continued on my trip, not giving the invasion much thought until I returned to my hotel. It was then that I began to think about what your employee did and my own belief that somehow I was to blame.
“This is not my fault,” I said to myself in outrage. “I feel completely sick that I would think that. I did nothing to deserve having my money stolen and this inconvenience dropped on me.”
This is 100% the fault of your employee. According to Wells Fargo, it is highly unlikely that your employee mistakenly attempted to charge my ATM four times for a total of $148.07. In my opinion, there is no way that could be anything but an act of attempted robbery by your employee and thus, your company.
My bank has the proof of these attempted fraudulent charges on file. And of course, I likewise have the experience of having to interrupt my vacation to get a replacement ATM card because of this activity. So there is no denying the event.
To that end, I am standing up for myself, my financial institution and everyone else who could potentially be ripped off by your employee and your company. Frankly, I’m stunned that my bank didn’t take steps to report this to someone. I suppose it is just the nature and frequency that these types of crimes are identified that no consequences are doled out.
But that’s about to change. It’s time for you to be accountable for your employee.
You and your employee have run across one of the few people in this world who is not going to sit back and think instances like these are an unavoidable evil of using an ATM card these days. In reality, people should be able to use their ATM cards at reputable gas stations, like yours, without fear of being financially raped.
So here’s what I expect you to do, Chevron. I expect you to go to that station, conduct whatever investigation you need and immediately fire that employee before he continues attempting to steal money from unsuspecting customers. I will be happy to assist you in any way possible.
I expect this employee to be out of a job before the end of next week. No questions. No excuses. Why? Because it was not a mistake and more importantly, because there are a lot of good, honest people in this country who are out of work right now, and they deserve a job. This dishonest employee needs to give up his job so someone more deserving can earn some money.
I expect to hear from you in writing within a reasonable time frame that this employee is no longer working for Chevron.
If that individual is not fired, I will rightly assume you approve of this kind of behavior and will make it my obligation to warn every single person I can that you are in the business of employing people who steal confidential credit card information and that you condone that activity by keeping them on the payroll.
You can be certain that until you reaffirm my faith in your company, I will not be purchasing anything from you.
I fully understand the purchasing power of one person may be inconsequential to you. But my goal isn’t to be a singular voice. My intention is to inspire others to stand up and hold companies like yours accountable for the illegal habits of their employees. This must stop.
Unfortunately for you and your employee, this grassroots effort begins right here. With Chevron.
Very truly yours,